Please help us serve you and others better by completing our Company Customer Satisfaction Survey. Answering the questions below should only take a few minutes. Your participation is completely voluntary and will help us ensure that our Company is useful, accurate, and complete. If you have questions about how we will use this information, please contact us.

Customer Name : Mr. Miss. Company Name : Type of Products : Survey Team Members : 1. EDDY TAN -- (012-7287992) 2. CS LIM --------- (012-7287988) 3. SS TAN ------- (012-7287989) 4. KY LAW ------- (019-7231546) 5. ANNA LOW

NO DESCRIPTION EXCEL SATIS AVE POOR (A) SALES & CUSTOMER SERVICE 4 3 2 1 1 Responsiveness to inquiries and requests. 2 Accessibility of sales team 3 Knowledge & know-how of sales team (E.G. : Technical knowledge, recommendation...) 4 Communication skills of sales team. 5 Communication of delivery lead time. Overall perception: (B) PRODUCT DESIGN & DEVELOPMENT 4 3 2 1 1 Technical support (E.G. : response to technical inquiries and expertise in product designers). 2 Support on sample submissions and new project. 3 Competency of design. Overall perception: (C) PRODUCT QUALITY ASSURANCE 4 3 2 1 1 Quality performance of products supplied. 2 Promptness to quality feedback 3 Document support Overall perception: (D) DELIVERY PERFORMANCE 4 3 2 1 1 On-time delivery of products services. 2 Completeness of delivery documents. 3 Competency and attitude of delivery personnel and transporters (if applicable). Overall perception: (E) OVERALL VIEW 4 3 2 1 1 Overall Quality Control Delivery performance. 2 Consider our organization as "Priority Supplier".